January 31 BUILDING YOUR BUSINESS THROUGH GREAT CUSTOMER SERVICE
All businesses need to create loyalty among their customers if they are to have a solid foundation for success. This requires that you provide top-notch service to your customers – that’s how you keep them and turn them into your best ambassadors. This workshop will explore what goes into providing excellent customer service. Participants will leave with an understanding of the tools to achieve gold medal customer service that will yield committed buyers and repeat customers, and be the basis for customer referrals.
February 7 NETWORKING LIKE YOUR BUSINESS DEPENDS ON IT... IT DOES
To grow your business, you need to grow your network. This workshop will provide you with the practical tools that you can use to expand your sphere of influence and grow your business. Participants will leave this session with specific tools that they can use to plan, execute and follow-up on their next networking opportunity.
March 14 GROWING YOUR BUSINESS THROUGH SOCIAL MEDIA
Effective use of social media is a must for businesses in today’s world. This workshop will cover a number of basic social media tools for small businesses. Topics will include an overview of the most popular social media networks, general guidelines on what will be attractive content on those networks and how to post it, and how to use basic analytics to gauge effectiveness of your social media efforts. Participants will leave this session with a number of tips and tricks for the effective use of social media, including on content and posting.
April 11 SETTING GOALS THAT WILL CHART YOUR PATH TO BUSINESS SUCCESS
To maximize your chance of success in business, you need to have clearly established goals, and a means to effectively measure the performance of your business in advancing those goals. In this workshop, we will discuss the best system for these essential processes. Participants will leave with Goals and Objectives for their particular business.